Frequently asked questions

No. You can check out as a guest with just your name and phone number. Creating an account only means your past orders are kept in one place.

Three ways: by debit or credit card, by Mobile Money, or in cash when your order is delivered. Card and Mobile Money payments are handled by Paystack — we never see or store your card details.

Yes. Card and Mobile Money payments go through Paystack, which is licensed by the Bank of Ghana and PCI-DSS certified. Your card details are entered on Paystack’s own secure page, not ours.

Yes — any time before it is dispatched, at no charge. Call or WhatsApp us on 055 182 8646 and we will sort it out. If you have already paid, you get the full amount back, delivery charge included.

From time to time. When you have one, enter it in your bag before checkout and the discount is applied to your total straight away.

Between the same day and five working days, depending on where you are. The exact estimate for your area is shown at checkout before you pay, and the full table is on our shipping page.

It depends on your area, and it is always shown before you pay. Orders above a certain amount qualify for free delivery within Accra — the threshold for your area appears at checkout.

Yes, to every region of Ghana by courier, normally in three to five working days.

Yes. We text you at every stage — order received, payment confirmed, order confirmed, packed, out for delivery, and completed. You can also check any time on our track order page using your order number and phone number.

Our rider will call you first. If nobody is available, we try once more at no extra charge. A third attempt is charged at the normal rate for your area.

Yes, within seven days of delivery, if it is faulty, damaged in transit, or not what you ordered. We arrange and pay for collection in those cases.

For hygiene and safety reasons, anything that goes in the mouth or touches skin directly — whitening kits and gels, tooth gem kits, brackets, orthodontic brushes and arch wires — cannot be returned once the seal is broken or it has been used. If it arrives faulty or wrongly sealed, that is a different matter and we will replace or refund it.

Within five working days of the item reaching us, or of an agreed cancellation. It goes back the way you paid: card and Mobile Money through Paystack to the same card or wallet, cash orders by Mobile Money transfer to the number on the order.

Salon equipment — beds, lights, trolleys and chairs — carries a three-month warranty against manufacturing defects from the day it is delivered. It does not cover misuse, unauthorised repairs or normal wear.

Yes. We buy directly from our suppliers and hold the goods ourselves before they go on sale. Supplier invoices are available on request.

Yes — we are not a dropshipping store. Every item listed is already in our hands, and the quantity you see is the quantity we hold. When something sells out it is marked out of stock and cannot be ordered until we restock.

Often, yes. Tell us what you are after on 055 182 8646 and we will let you know whether we can source it and what it would cost.

Yes. Most of what we stock is professional equipment, and we are happy to quote for a full setup. Get in touch and we will work it out with you.

There are no passwords here. Enter your phone number and we text you a six-digit code that signs you in. The code lasts ten minutes and works once.

Give it a minute, check the number you entered, then tap resend. If it still does not arrive, call us on 055 182 8646 and we will sort it out.

Call or WhatsApp 055 182 8646, email rizzpassion10@gmail.com, or use the contact form. We answer the same day.