Terms of service

These terms govern your use of Shop with Riri at shopwithriri.com and any order you place with us. Shop with Riri is a retailer of salon, lash, dental and teeth-whitening equipment and consumables, trading in Ghana from Awoshei anyaa.

By placing an order you accept these terms. If something here does not suit you, please talk to us before you order rather than after.

An order placed on this site is an offer to buy. It becomes a contract when we confirm it — you will get a text at that point. Until then we may decline an order, for example if the item has just sold out, if we cannot verify the details, or if we cannot deliver to the address given.

We do our best to describe and photograph every item accurately. Colours and finishes can look different on different screens, and manufacturers occasionally change a design or its packaging without telling us.

If we discover an obvious pricing error after you have ordered, we will contact you before dispatch and you may either confirm at the correct price or cancel for a full refund. We will never simply charge you more.

All prices are in Ghana Cedis (GHS) and include any applicable taxes. Delivery is charged separately and is always shown before you pay.

You may pay by debit or credit card, by Mobile Money, or in cash on delivery. Card and Mobile Money payments are processed by Paystack, a payment provider licensed by the Bank of Ghana. We do not see, handle or store your card details — those are entered on Paystack’s own secure page.

Where payment is required before dispatch, we treat an order as paid only once our payment provider confirms it, and the amount confirmed is checked against your order total before anything is released.

Discount codes are single-use unless stated otherwise, cannot be exchanged for cash, and may be withdrawn at any time before an order is placed.

We hold our own stock. Items are bought and in our possession before they are listed, and the quantity shown is the quantity we have. When an item runs out it is marked out of stock and cannot be ordered until we restock.

Very occasionally stock is damaged or found short after an order is confirmed. If that happens we tell you the same day and you may wait for the restock or cancel for a full refund.

Delivery areas, charges and estimated times are set out in our shipping policy and are shown to you at checkout before you pay. Times are estimates in working days and are not guarantees.

Risk in the goods passes to you when they are delivered to the address you gave, or to whoever is there to receive them at that address.

Your rights to cancel, return and be refunded — including the seven-day return window, the hygiene exclusions and the three-month equipment warranty — are set out in full in our shipping, returns and refunds policy, which forms part of these terms.

Nothing in these terms limits your statutory rights under Ghanaian consumer law.

Much of what we sell is professional equipment intended for trained practitioners. It is your responsibility to use it in line with the manufacturer’s instructions, any training you hold, and any licence or regulation that applies to your practice.

Nothing on this site is medical, dental or cosmetic advice. We are not liable for injury or loss arising from equipment being used improperly, by an untrained person, or for a purpose it was not made for.

You do not need an account to order. If you create one, you sign in with your phone number and a one-time code we text you — there is no password to lose.

Keep your phone and your codes to yourself. Anyone holding a valid code can sign in to your account, so treat a code the way you would treat a password. Tell us immediately if you think someone else has access.

You are responsible for the accuracy of the phone number and address you give us. Most delivery problems come down to a wrong digit.

We collect only what we need to fulfil your order: your name, phone number, delivery address, and an email address if you give one. We use it to process and deliver your order, to text you order updates and sign-in codes, and to answer you when you get in touch.

We do not sell your information, and we do not share it except with the people who have to see it to complete your order — our delivery partners, our payment provider (Paystack) and our SMS provider.

Order records are kept for as long as we need them for accounting and warranty purposes. To ask what we hold about you, or to have it corrected, email rizzpassion10@gmail.com, or call 055 182 8646.

Reviews are welcome and we publish the good with the bad. They are moderated before they appear, and we remove anything abusive, dishonest, or unrelated to the product.

By posting a review you confirm it is your own honest experience, and you allow us to display it on the site.

The text, photographs, logo and design of this site belong to Shop with Riri or to the brands we stock, and may not be copied or reused commercially without our written permission.

We stand behind what we sell, and our shipping, returns and refunds policy sets out exactly what you get if something goes wrong.

Beyond that, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses — lost bookings, lost earnings or lost time — except where the law does not allow us to exclude them.

We do not promise the website will always be available or error-free, though we work to keep it that way.

We may update these terms as the business changes. The version published here when you place your order is the version that applies to it, so the date at the top of this page matters.

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute arising from them.